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Key Account Manager - Waterfit

Thomas Dudley Works

Posted on November 30, 2021

At Waterfit we put people at the core of everything we do. Success is achieved together through our culture of mutual respect, rewarding excellence, honesty, collaboration, and Innovation. Our ability to meet customer needs through our agility and desire to succeed has allowed us to make a difference and shape the future of our customers.

As part of our team, you'll have the opportunity to not only contribute to our success, but our culture will allow you to develop as a person as we continue to meet the challenges of the future.

We have an exciting opportunity to join our team in the role of Key Account Manager. The successful candidate will be responsible for the development and management of the Waterfit business across the UK through a delivery of excellent client experience as you develop long-term strategic and loyal collaborations with the marketplace as we continue building on our existing successes.

We are looking for an enthusiastic, resourceful individual with a passion and desire built around identifying growth for existing offerings as well as new opportunities. Being structured and well organised are just one of your key attributes as you will be responsible for developing a wide range of relationships from framework managers across to contractors.

You will already have a commercial / technical background and are able to understand, react and deliver outstanding customer value and service from initial concept to delivery. Acting as the voice of the customer you will play a pivotal role in monitoring client's needs and requirements as we strive to develop further solutions to supporting growth.

What you need to do it….

  • Experience in the water utility sector
  • Experience in managing Framework contracts
  • Good knowledge of merchants and distribution channels
  • Understanding and appreciation of various stakeholder challenges within the customer value chain and balance against business needs
  • Strong technical background
  • Ability to provide technical support to customers
  • Understand the product life cycle (for product development)
  • Previous experience of launching new products
  • Effectively manage client's expectations through frequent contact
  • Align customer requirements with business targets and manage expectations
  • Encourage relationship growth and contract development
  • Identify potential new products and assist with their optimum development in collaboration with product development teams
  • The ability to persuade and influence others through a positive can-do attitude
  • A flexible approach and positive attitude
  • Able to engage at all levels
  • Passionately network, internally and externally, in order to build and maintain trusted and loyal relationships
  • Enthusiastic about customer success, goal setting and getting tasks completed, with a view of career progression
  • Excellent written and verbal communication skills
  • Competent in Microsoft products (Word, Excel, PowerPoint, Outlook)
  • Able to work as part of a team
  • Full UK driving licence

Our bit…..

  • Great working conditions in a company that has a reputation for being an excellent people friendly employer who ensures a good work life balance as part of its values
  • Opportunities for career progression
  • Competitive salary reflecting experience
  • Contributory pension scheme
  • 33 days annual leave including statutory holidays
  • Company bonus scheme
  • Free Flu jabs
  • Charity and social events

If you believe you have the attributes to support out team in the next phase of our growth aspirations, send your CV and covering letter to

Please see a link below to our Careers page where the company Job Applicant Privacy Notice is attached to review.


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Thomas Dudley Limited
Registered in England No. 02399487
Registered Office: 295 Birmingham New Road,
Dudley, West Midlands, DY1 4SJ


Thomas Dudley Limited
Registered in England No. 02399487
Registered Office: 295 Birmingham New Road,
Dudley, West Midlands, DY1 4SJ
Thomas Dudley Ltd | Copyright 2021