1.0 Warranty

To Qualify for your warranty, please register the purchase of your product within 14 days of purchase

You can register your purchase for warranty below

1.1 Subject to the exclusions detailed in section 2.0 below, Thomas Dudley Ltd will replace non-wearing parts of each of the following products where those non-wearing parts are deemed to be defective within the periods specified below, effective from the date of purchase.Dudley

Concealed WC Cisterns:

  • Lever operated: 5 Years
  • Pushbutton operated*: 3 Years

Dudley Exposed WC Cisterns

  • Lever Operated: 5 Years
  • Pushbutton operated*: 3 Years

Dudley Wall-hung Sanitaryware Support Frames and Brackets

  • Frames and Brackets: 5 Years
  • Integral Cisterns Incorporated into Frames: 3 Years

Dudley Syphons and Valves

  • Dudley Flushing Syphons: 5 Years
  • Dudley Flushing Valves: 3 Years
  • Dudley Inlet Valves: 3 Years

Dudley Electronic and Touch Free

  • Dudley Electronic Taps: 1 Year
  • Electroflo - Electronic WC Flushing: 1 Year
  • Kinetic - Urinal Flushing Control: 3 Years
  • Electroflo Individual Urinal Flushing Controls: 1 Year

Dudley Resan

  • Dudley Resan Sanitaryware: 5 Years

Dudley Pan Connectors and Toilet Seats

  • Dudley WC Pan Connectors: 5 Years
  • Dudley Toilet Seats: 1 Year

Pushbuttons and Push Plates

  • Pushbuttons, Pushplates, Flush Plates and Pneumatic Flush Valves: 1 Year when purchased separately

1.2 Thomas Dudley Limited will replace free of charge any non-wearing parts that are deemed to be defective in workmanship or materials. Warranties will be null and void if products have been installed or serviced in a manner that is not in accordance with the instructions provided with that product or the purpose for which the product is intended.

1.3 Products deemed to be defective will, at the Company’s discretion, be repaired or replaced by the Company if:

  • The Company receives notification of the defect within the warranty term period.
  • The product is not altered, amended or interfered with. The Company reserves the right to test and inspect any product.
  • The defect does not occur due to incorrect storage or installation, fair wear and tear, wilful damage or abnormal use.

2.0 Exclusions

2.1 Thomas Dudley Ltd shall be resolved of all liabilities and for the costs of consequential damage to property or people resulting from:

  • The misuse of products.
  • Over tightening.
  • Failure to install or service a product in accordance with the instructions provided.
  • The use of bleach and other substances in the toilet cistern that may affect the performance of the products.

3.0 Liability

3.1 The Company does not limit or exclude its liability under these conditions for:

  • Breach of the Terms and Conditions implied under Section 12 of the Sale of Goods Act 1979, as amended by the Sale of Goods Act 1994.
  • Death or personal injury caused by the Company’s negligence or that of its employees, agents or sub-contractors.
  • Defective products under the Consumer Protection Act 1987.

3.2 The Company’s total liability shall be limited to free of charge replacements.

3.3 The Customer acknowledges the limitation of the Company’s liabilities and agrees that it is the customer’s responsibility to return products to the Company for examination and to insure against any loss or damage in excess of the Company’s liability.

3.4 Thomas Dudley Ltd shall under no circumstances whatsoever be liable to the customer under this Warranty for any loss of income, loss of profit or any indirect or consequential loss howsoever arising (including costs of dismantling, installation or water damage)

You can register your purchase for warranty below

*Dudley Pushbuttons, Push Plates and Flush Plates come with a 12 month warranty when purchased separately

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